Learning topics 

  • Assertiveness and confidence building

  • Compelling communication

  • CPD planning

  • Customer service in public service

  • Dealing with difficult behaviours

  • Delegation and empowerment

  • Effective ONE to ONEs (skills, behaviours, tools)

  • Elected member masterclasses – chairing effective meetings

  • Facilitation skills for virtual working

  • Feedback skills (effective collaborative feedback)

  • Holding honest conversations for managers

  • How to influence (skills and tools)

  • Managing challenging behaviours and situations

  • Managing and supporting peoples’ development

  • Mentoring skills

  • Motivation

  • Performance management

  • Resilience – personal, team

  • Remote and flexible working

  • Roles and responsibilities of a good manager

  • Time hacks and tools

  • Wellbeing

  • Working in a political environment for managers and officers in public service

These are a sample and most often I am able to adapt and develop to what you need.If you don’t see what you’re looking for get in touch