I provide in house training design and delivery for organisations. This can be a one off specialist workshop or event, or a programme for a team, service or department.
Everything I design is tailored; there are no off the shelf programmes.
I train in the full range of interpersonal and communication skills that lead to personal effectiveness, for example, assertiveness, presenting confidently, dealing with conflict or challenging people, customer service, making the most of your time and many more. I train in mentoring skills with the option of working with SFEDI Awards which offers accreditation in enterprise mentoring through its supporting enterprise programme.
I use an experiential learning approach so people are able to connect thinking and action planning to their work. Connecting learning and actions to values and beliefs also becomes possible with this approach, so people gain more confidence and awareness about themselves and how they impact on colleagues and customers. I invite everyone to bring their real life challenges to the training day to work on.
My style is characterised by energy, enthusiasm and bringing enjoyment to learning. I use creative tasks and approaches, training games, accelerated learning, activities and exercises for groups and teams all in a workshop style delivery. Participation and engagement is my goal, punctuated by helping people process outcomes through group review and discussion with peers and colleagues. I take a coaching approach to learning and I challenge in a supportive way.
Every session ends with a learning and action plan to take away and put into practice at work. This helps the organisation and its people have a clear direction and purpose to training and helps raise motivation levels with staff, so they are better able to do their job well because they own the changes that they have identified and can DO something about them.