Posts tagged surfacing
Dealing with "difficult" people or challenging situations in the training room
Dealing with "difficult" people or challenging situations in the training room

At some point in your career as a trainer you will experience difficult and challenging situations, generally instigated by people.  Here are some ideas and approaches to use.

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Facilitation, Learning, Training, Skills and ValuesAmanda Dudmantraining, difficult behaviour, facilitation, difficult people, challenging situations, active listening, rapport, in the moment, parking lot, trainer, facilitator, intervention, restate meaning, venting, surfacing, risk, intuitive, NICO, three positions, empathise, respond, feedback, assertiveness, critical reflection, learning, unconditional positive regard, respect, behaviours, time hogger, aggressive participantComment