Posts in Facilitation
Notes from practice: remote and flexible working
Notes from practice: remote and flexible working

I am sharing some practice ideas following working with some managers who are delivering in a flexible and remote working environment. Here I identify some helpful manager practice and what has been evidenced and how.

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Facilitation, Leadership, Learning, Local GovernmentAmanda Dudmanagile, remote working, flexible working, leadership, policy, results orientated work environment, accountability, trust, building trust, shared service, local council, local government, management, working from home, evidenced benefits, challenges, communication, honest conversation, challenging behaviour, change management, technology, support, design tools, self management, good habits, performance, online, expectations, red dot green dot, availability assumption, quick wins, early adoptersComment
Remote and flexible working - the issue of trust
Remote and flexible working - the issue of trust

Remote and flexible working - building trust.  Based on a recent project, here's what happened when we looked at ROWE and the types of trust needed.

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Facilitation, Learning, Local Government, Skills and Values, TrainingAmanda Dudmanagile, remote working, fleixble working, local councils, trust, open, honest, managers, teams, teamwork, communication, communication trust, contractual trust, competence, competence trust, relationships, work life balance, performance management, performance conversations, outputs, outcomes, measurable, information flow, communictae, empathy, challenge, maintain trust, skills, knowledge, ROWE, results orientated work environment, locaiton, workload, digital, toolkit, ways of workingComment
Dealing with "difficult" people or challenging situations in the training room
Dealing with "difficult" people or challenging situations in the training room

At some point in your career as a trainer you will experience difficult and challenging situations, generally instigated by people.  Here are some ideas and approaches to use.

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Facilitation, Learning, Training, Skills and ValuesAmanda Dudmantraining, difficult behaviour, facilitation, difficult people, challenging situations, active listening, rapport, in the moment, parking lot, trainer, facilitator, intervention, restate meaning, venting, surfacing, risk, intuitive, NICO, three positions, empathise, respond, feedback, assertiveness, critical reflection, learning, unconditional positive regard, respect, behaviours, time hogger, aggressive participantComment
How to Engage People on a BIG Issue
How to Engage People on a BIG Issue

Facilitating mass group engagement.  My recent chairing of a community consultation meeting attracted 235 through the door. How I managed it and my tips for others.

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Facilitation, Training, CommunityAmanda Dudmancommunity, community engagement, crowd, consultation, chairing, chair, facilitation, meeting, planning, use of voice, listening, councillors, big issue, group work, tell, sell, tell sell consult involve, planning application, community meeting, public, public meeting, developer, architect, Town Council, hot topicComment
Getting great feedback shows how to create value
Getting great feedback shows how to create value

Two awesome testimonials that offer some pointers on how I generate value

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Away Days, Governance, Facilitation, Leadership, Learning, Motivation, Not for Profits, Skills and ValuesAmanda Dudmancharities, social enterprise, leadership, FEEDBACK, TRAINING, ENGAGEMENT, evaluation, capacity building, bitesize, learning, YMCA, Surrey Community Action, skills, motivation, adding value, feedback, measuring training, testimonialsComment