Posts tagged difficult behaviour
Holding an effective performance conversation - improving managers' confidence
Holding an effective performance conversation - improving managers' confidence

Recognising the challenges in implementing performance management - helping managers with skills and confidence to hold effective performance conversations.

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Learning, Skills and Values, TrainingAmanda Dudmanperformance conversations, performance, performance goals, performance management, effective performance, managers, skills, feedback, 70-20-10, peer learning, knowledge, measurement, SMART, outcomes, goals, landscape, confidence, performance management systems, learning, learning styles, NLP, challenges, time, tough, difficult behaviour, resources, customers, elected members, public sector, expectations, choice, mandatory training, buy-in, crucial conversations, practice, up-skilling, classroom, peer, elements, 1-2-1, development, positive intent, value-added, constructively Comment
Dealing with "difficult" people or challenging situations in the training room
Dealing with "difficult" people or challenging situations in the training room

At some point in your career as a trainer you will experience difficult and challenging situations, generally instigated by people.  Here are some ideas and approaches to use.

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Facilitation, Learning, Training, Skills and ValuesAmanda Dudmantraining, difficult behaviour, facilitation, difficult people, challenging situations, active listening, rapport, in the moment, parking lot, trainer, facilitator, intervention, restate meaning, venting, surfacing, risk, intuitive, NICO, three positions, empathise, respond, feedback, assertiveness, critical reflection, learning, unconditional positive regard, respect, behaviours, time hogger, aggressive participantComment