Posts tagged rapport
Location,, location, location: the right environment for coaching and mentoring meetings
Location,, location, location: the right environment for coaching and mentoring meetings

Finding the right location and space for a coaching meeting is vital. Here’s how to go about it.

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Coaching, Learning, MentoringAmanda Dudmanmentoring, coaching, location, envirnment, code of ethics, confidentiality, trust, rapport, telephone, Skype, professional, distractions, IOEE, EMCC, safe space, communicating, Kirsty and Phil, Buzan, confidential, be on time, neutral ground, cafe, community centre, lobby, coffee shop, GDPR, data protection, safeguarding, euqality, diversity, health and safety, boundaries, role model, code of conductComment
Mentoring A to Z Series Blog: Managing boundaries
Mentoring A to Z Series Blog: Managing boundaries

The first in a series of daily blogs leading up to National Mentoring Day on 27th October. Today I am focusing on the subject of boundaries. Image from Unsplash by @yuskii

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Learning, MentoringAmanda Dudmanmentor, mentoirng, mentee, boundaries, code of ethics, IOEE, European Mentoring and Coaching Council, National Mentoring Day, train, mentoirng training, trust, active listening, Stephen Covey, 7 Habits of Highly Effective People, feedback, supportive challenge, asking questions, therapist, practitioner, practice share, ground rules, rapport, competence, limits, in the moment, reflective practice, internal distractions, projectingComment
Great conversations on the telephone
Great conversations on the telephone

Holding great conversations on the telephone takes a few additional skills when you can't see the other person.  Work on your voice and physiology will bring good outcomes.

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Learning, Training, Skills and ValuesAmanda Dudmancommunication, telephone, body language, training, conversation, Susan scott, face to face, posture, tone, physiology, smile, breathe, confident, in control, listen, speak, voice, impression, polite, changing your voice, volume, pronunciation, emphasis, speech, dynamics, distorted, techniques, questioning, empathy, rapport, call control, jargon, message, thiking timeComment
Dealing with "difficult" people or challenging situations in the training room
Dealing with "difficult" people or challenging situations in the training room

At some point in your career as a trainer you will experience difficult and challenging situations, generally instigated by people.  Here are some ideas and approaches to use.

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Facilitation, Learning, Training, Skills and ValuesAmanda Dudmantraining, difficult behaviour, facilitation, difficult people, challenging situations, active listening, rapport, in the moment, parking lot, trainer, facilitator, intervention, restate meaning, venting, surfacing, risk, intuitive, NICO, three positions, empathise, respond, feedback, assertiveness, critical reflection, learning, unconditional positive regard, respect, behaviours, time hogger, aggressive participantComment