Posts tagged empathy
10 things that went right in 2020
10 things that went right in 2020

How 2020 will be remembered is up to you. I will look to the upside.

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Experiences, Learning, Skills and Values, WellbeingAmanda Dudmanresilience, IOEE, SFEDI, Covid-19, mentoring, rapid response mentoring, star gazing, Comet Neowise, Great Conjunction, constellations, jam, chutney, elderflower champagne, garden, weather, bluebells, walking, awe walk, nature, Green Day, Good Riddance, I hope you had the time of your life, Jacinda Ardern, Aotearoa, New Zealand, empathy, communication, listening, values, kindness, habits, 2 meters, social distance, mask, wear a mask, skills, knowledge, reading, webinars, virtual learning, wellbeing, leadership, techniques, summer, canal walks, flora, fauna, digital life, remote working, working from home, B Corps, volunteering, VCSE sector, 2021, Comet, Neowise, perspective, SEO, personal resiience workshops, Covid, enterprise mentoring, quiz, microbusiness, a fork stuck in the road, turning point, time grabs you by the wrist, music, thank you, 2020Comment
Fostering empathetic listening as a mentor and coach
Fostering empathetic listening as a mentor and coach

Some ideas and practical tips on the skill of listening empathetically.

Photo by Nick Fewings on Unsplash

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Coaching, Mentoring, Skills and ValuesAmanda Dudmanlistening, empathy, empathetic listening, active listening, coach, mentor, reflective practice, CPD, Stephen Covey, coachee, mentee, filtering, self aware, questioning, open questions, clean question, world view, understanding, Senge, feelings, perspectives, step inot the shoes, training, coach training, frame of reference, non-judgmental, values, beliefs, compassion, trust, connection, summarise back, pay attention, silence, non verbal, voice, language, body languageComment
International Women's Day - stand up and say something
International Women's Day - stand up and say something

On International Women's Day I've picked the theme of 'standing up for yourself' as a relevant topic for work and life, for men and women.  Women stood up for my rights in the past.  I'm responsible for finding the courage to do the same.

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Coaching, Learning, Skills and ValuesAmanda Dudmancourage, fear, assertiveness, listen, listening, Cabot, cocaching, skills, values, International Women's Day, say something, attributes, Lisenby, behaviour, support, resilince, sense of purpose, woman, sexism, harassment, prejudice, empathy, respect, emotional intelligence, resourcefulness, conflict, re-frame, fair, adult suffrage, responsibility, accountability, changeComment
Great conversations on the telephone
Great conversations on the telephone

Holding great conversations on the telephone takes a few additional skills when you can't see the other person.  Work on your voice and physiology will bring good outcomes.

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Learning, Training, Skills and ValuesAmanda Dudmancommunication, telephone, body language, training, conversation, Susan scott, face to face, posture, tone, physiology, smile, breathe, confident, in control, listen, speak, voice, impression, polite, changing your voice, volume, pronunciation, emphasis, speech, dynamics, distorted, techniques, questioning, empathy, rapport, call control, jargon, message, thiking timeComment
Remote and flexible working - the issue of trust
Remote and flexible working - the issue of trust

Remote and flexible working - building trust.  Based on a recent project, here's what happened when we looked at ROWE and the types of trust needed.

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Facilitation, Learning, Local Government, Skills and Values, TrainingAmanda Dudmanagile, remote working, fleixble working, local councils, trust, open, honest, managers, teams, teamwork, communication, communication trust, contractual trust, competence, competence trust, relationships, work life balance, performance management, performance conversations, outputs, outcomes, measurable, information flow, communictae, empathy, challenge, maintain trust, skills, knowledge, ROWE, results orientated work environment, locaiton, workload, digital, toolkit, ways of workingComment