Posts in Training
Holding great conversations
Holding great conversations

Tips and ideas on how to turn good conversations into great ones.  Making every conversation count.

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Learning, Skills and Values, TrainingAmanda Dudmanconversation, crucial conversations, communication, people, teams, programmes, training, great conversations, templates, ideas, organisations, listen, listening skills, awareness, honest conversations, feedback, manager, team member, principles, rich questions, Susan Scott, Fierce, change, learning, accountable, relationshipComment
Personal resilience at work
Personal resilience at work

Good news! Resilience skills are practical and can be learned.

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Skills and Values, Training, Coaching, CommunityAmanda Dudmanresilience, personal resilience, Karen Reivich, Martin Seligman, training, coaching, ask for help, adpatability, purposefulness, confidence, social support, resilient thinking, EAP, employee assistance, wellbeing, cope, stress, bounce back, .successful, skills, set backs, adversity, competencies, learning, explanatory style, perception, adjusting, change, changingComment
Holding an effective performance conversation - improving managers' confidence
Holding an effective performance conversation - improving managers' confidence

Recognising the challenges in implementing performance management - helping managers with skills and confidence to hold effective performance conversations.

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Learning, Skills and Values, TrainingAmanda Dudmanperformance conversations, performance, performance goals, performance management, effective performance, managers, skills, feedback, 70-20-10, peer learning, knowledge, measurement, SMART, outcomes, goals, landscape, confidence, performance management systems, learning, learning styles, NLP, challenges, time, tough, difficult behaviour, resources, customers, elected members, public sector, expectations, choice, mandatory training, buy-in, crucial conversations, practice, up-skilling, classroom, peer, elements, 1-2-1, development, positive intent, value-added, constructively Comment
Remote and flexible working - working on trust more deeply
Remote and flexible working - working on trust more deeply

Addressing how Managers need to and can build trust in a remote and flexible working environment.

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Skills and Values, TrainingAmanda Dudmanagile, remote working, flexible working, coaching, training, trust, competence, results, results orientated work environment, ROWE, open, honest relationships, role of the manager, communication trust, challenge, working on trust, CPD, knoweldge, skills, hot desking, home working, building trust, integrity, caring, confidentiality, wellbeing, mentor Comment
Remote and flexible working - the issue of trust
Remote and flexible working - the issue of trust

Remote and flexible working - building trust.  Based on a recent project, here's what happened when we looked at ROWE and the types of trust needed.

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Facilitation, Learning, Local Government, Skills and Values, TrainingAmanda Dudmanagile, remote working, fleixble working, local councils, trust, open, honest, managers, teams, teamwork, communication, communication trust, contractual trust, competence, competence trust, relationships, work life balance, performance management, performance conversations, outputs, outcomes, measurable, information flow, communictae, empathy, challenge, maintain trust, skills, knowledge, ROWE, results orientated work environment, locaiton, workload, digital, toolkit, ways of workingComment
Dealing with "difficult" people or challenging situations in the training room
Dealing with "difficult" people or challenging situations in the training room

At some point in your career as a trainer you will experience difficult and challenging situations, generally instigated by people.  Here are some ideas and approaches to use.

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Facilitation, Learning, Training, Skills and ValuesAmanda Dudmantraining, difficult behaviour, facilitation, difficult people, challenging situations, active listening, rapport, in the moment, parking lot, trainer, facilitator, intervention, restate meaning, venting, surfacing, risk, intuitive, NICO, three positions, empathise, respond, feedback, assertiveness, critical reflection, learning, unconditional positive regard, respect, behaviours, time hogger, aggressive participantComment
How to Engage People on a BIG Issue
How to Engage People on a BIG Issue

Facilitating mass group engagement.  My recent chairing of a community consultation meeting attracted 235 through the door. How I managed it and my tips for others.

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Facilitation, Training, CommunityAmanda Dudmancommunity, community engagement, crowd, consultation, chairing, chair, facilitation, meeting, planning, use of voice, listening, councillors, big issue, group work, tell, sell, tell sell consult involve, planning application, community meeting, public, public meeting, developer, architect, Town Council, hot topicComment